Home Office answers Rehman's Written Question on Action Fraud's performance

On 10th March 2020, Rehman submitted the following Written Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent steps she has taken to improve Action Fraud's performance.

James Brokenshire MP, Minister for Security, has provided the following response:

"As the National Lead Force for fraud, the City of London Police (CoLP) are responsible for the performance of the Action Fraud service. Together with the City of London Corporation, CoLP commissioned an independent review led by Sir Craig Mackey QPM into the standards, culture and management of Action Fraud.  The findings and recommendations of that review were published on  24th January: https://www.cityoflondon.gov.uk/about-the-city/Pages/police-authority.aspx

Working with the City of London Corporation, the NCA and Home Office, the City of London Police will address Sir Craig’s recommendations regarding Action Fraud and the NFIB.

In addition, as part of the 20/21 police funding settlement, City of London Police received additional funding to allow them to recruit additional staff for the Action Fraud call centre. Despite the current challenging circumstances, work has continued to recruit and develop remote training for these additional staff at pace."



For the latest advice on Covid-19, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

All of Rehman's written questions submitted in this parliamentary session can be read here: https://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&max=20&questiontype=AllQuestions&house=commons%2Clords&member=3987